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Accidental Breakage Cover

Last updated Apr 18, 2024.

We know that there is nothing worse than receiving your treasured item and having it break. We freely replace any Pictureplates broken within five years of delivery, or any other products broken within one year of delivery, regardless of the cause of the breakage.

Outside of Australia and New Zealand, a postage charge will apply.

We don't cover Pictureplates that have been damaged by misuse, for example in the microwave, or that otherwise wouldn't be covered under the Pictureplate Quality Guarantee.

How to claim

Email us at info@pictureproducts.com with a photo of the whole product. Include, if possible:

If your claim is successful, we will remake your product within two weeks.

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