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General Terms of Ordering
Last updated Oct 9, 2023.
14 day account
We freely extend 14 days credit to all customers, but we require all invoices to be paid before orders are shipped. Ownership of the goods passes to the buyer at the time the invoice is paid.
We accept late orders even after your main order has been received, charged at the same rate as your main order. Late orders may delay the dispatch of your original order.
Fees. Until your order has been packed for dispatch, you can send in extra drawings (this will incur a $15 Late Order Processing Fee) or add extra copies of existing drawings (no processing fee). Once your main order has been packed for dispatch, late drawings will be charged a $30 fee and late re-orders of existing drawings will be charged a $15 fee. The fee includes GST, and is waived for any late orders of at least 10 items in total.
Early Bird. The Early Bird Discount will only apply to late orders if the late order is received before the Early Bird Discount closing date.
New order. Late orders must be received no later than 90 days after the main order is dispatched, or they will be considered and charged as a new order.
Refunds and cancellations
Partial or full cancellations are accepted until we issue an invoice as from this point we have begun manufacture of your order.
Using our judgement
Please be careful when completing order forms. If, following a mistake in your order, such as incorrect item counts or photos not correctly attached to templates, you request us to use our judgement or extra initiative to resolve it on your behalf, we will not be responsible if you or a parent are unhappy with the results.
Our prices include all regular shipping charges within Australia and New Zealand. Additional charges apply for international orders, orders sent in two or more shipments, or express delivery options. Products broken or damaged in transit will be replaced if reported within 30 days of delivery.
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