Online Store
Last updated 8 October 2025.
In this document, 'we/us' refers to Pictureproducts, 'you' refers to the school, centre or other organisation setting up the Online Store facility, and 'family' refers to a person placing an order through the Online Store facility.
We can accept orders and payments from families on your behalf via our Online Store facility. If you choose to enable online payments, you authorise us to hold and use those payments in accordance with these Terms.
Payment processing fee
We add a reasonable payment processing fee to every credit card payment we take, which goes towards paying the merchant fees we incur for this service. This fee is currently $1 AUD (incl GST) and is subject to change.
Responsibility to check
It is your responsibility to ensure that all artworks being sent in for production are paid for, and that the totals on the Green Order Form submitted with the artworks are correct.
We will only check received artworks against the Green Order Form totals before producing and invoicing for them. We will not check artworks against your Online Store.
Use of your funds
We will use the funds held on your behalf in settlement of your Pictureproducts invoices or any other debts owing to us.
When your project is completed, all remaining credit will be remitted to your nominated bank account. Your bank account must be in the name of your organisation unless we receive a letter of authorisation from an officer at your organisation to pay into a different account.
Refunds and chargebacks
We will refund any held payments back to families at your request, or at the request of the family. Payments will be refunded back to the original payment method. If we no longer hold the payment, we will direct the family to contact you.
If we suspect a payment has been made fraudulently, we may at our discretion issue an immediate refund, with or without prior notice, to reduce the risk of a credit card chargeback being issued.
If the card owner does issue a credit card chargeback, we will pass on any costs incurred to the customer.